Q: Do you have a platform tour?

Here it is 👏! ${vimeo}<a href="712829049">Watura Platform Tour</a> In this video, you will discover how to navigate on the Watura platform and how to use its main features.

Q: How to add users as an Administrator?

If you have an Administrator account, you can create user accounts on the platform independently from the Manage > Users page. This will enable you to send an email invitation to your colleagues so that they can access their training courses. 👉 Here's a video explaining how to do it. ${vimeo}<a href="916001715">How to add users as an Administrator?</a> || To be able to invite new users to the platform, you must have licenses available. ||| Deactivating a user's account does not allow you to transfer his/her license. To transfer a license, you must permanently delete a user. His or her license will then be "re-credited" to you. ⚠️ In this case, the user's data will be irretrievably deleted. Don't forget to download their completion certificates first 😉

Q: How can I change / reset my password?

Go on the Watura login page <a href="http://app.watura.fr/">app.watura.fr</a> and click on <a href="https://app.watura.fr/auth/users/password/new">Forgot password</a>?** <img src="https://storage.crisp.chat/users/helpdesk/website/97deb760511f6000/reset-your-watura-password_7sp8xh.png" alt="Main login page" /> Enter your e-mail address and click on Reset password. You will then receive an e-mail with instructions on how to change your password. Follow the link provided and enter your new password then click Update my password. You can now access your account again 💪 | To be valid, your password must be composed of 8 characters and at least one uppercase, one lowercase, one number and one special character from the following list #?!@$%^&amp;*-)

Q: I cannot log in to my account.

First of all, please check the following points: <ul> <li>Are you using Google Chrome or Mozilla Firefox? </li> <li>Have you entered your email address and password in a case-sensitive manner? </li> <li>Still stuck? Go to <a href="https://app.watura.fr/auth/users/password/new">this page to set a new password</a>. </li> </ul> ||| Still not working? 😢 Contact us by chat, email <a href="mailto:support@watura.fr">support@watura.fr</a> or telephone on +33 (0)9 72 14 95 85.

Question 1

Do you have a platform tour?

Accepted Answer

Here it is 👏!

${vimeo}Watura Platform Tour

In this video, you will discover how to navigate on the Watura platform and how to use its main features.

Question 2

How to add users as an Administrator?

Accepted Answer

If you have an Administrator account, you can create user accounts on the platform independently from the Manage > Users page. This will enable you to send an email invitation to your colleagues so that they can access their training courses.

👉 Here's a video explaining how to do it.

${vimeo}How to add users as an Administrator?

|| To be able to invite new users to the platform, you must have licenses available. ||| Deactivating a user's account does not allow you to transfer his/her license. To transfer a license, you must permanently delete a user. His or her license will then be "re-credited" to you. ⚠️ In this case, the user's data will be irretrievably deleted. Don't forget to download their completion certificates first 😉

Question 3

How to access my Watura account?

Accepted Answer

To log in to your personal account on the Watura platform and access your training courses, go to app.watura.fr and enter your email address and password.

You forgot your password? Click here to change it.

| If your company or local authority has a personalised login link, you can find it in your initial invitation email. You can also use the link above 😉

||| ⚠️ Please use Google Chrome or Mozilla Firefox to log in.

Question 4

How to validate a course?

Accepted Answer

Each course includes an initial and a final test. These tests are identical and are used to measure your progress.

To validate a course, you must obtain a score greater than or equal to 70% in the initial or final test for a course (80% for Safety courses).

A completion certificate will then be issued and you will receive by email.

||| ⚠️ The practice test, below each video, does not allow you to validate the course. It is used primarily for practice before the final test. 🏋️‍♂️

Question 5

How can I change / reset my password?

Accepted Answer

Go on the Watura login page app.watura.fr and click on Forgot password?**

Main login page

Enter your e-mail address and click on Reset password. You will then receive an e-mail with instructions on how to change your password. Follow the link provided and enter your new password then click Update my password.

You can now access your account again 💪

| To be valid, your password must be composed of 8 characters and at least one uppercase, one lowercase, one number and one special character from the following list #?!@$%^&*-)

Question 6

I cannot log in to my account.

Accepted Answer

First of all, please check the following points:

||| Still not working? 😢 Contact us by chat, email support@watura.fr or telephone on +33 (0)9 72 14 95 85.

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